Privacy Policy

Last updated: December 18, 2024

drip image ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our image transformation API service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name (if applicable)
• Billing information and payment details
• Password (stored securely using industry-standard encryption)

Usage Data

We automatically collect certain information when you use our service:

• API requests and transformation operations performed
• IP addresses and device information
• Browser type and version
• Usage patterns and feature interactions

Image Data

When you use our transformation services:

• We process images temporarily to perform requested transformations
• Transformed images may be cached to improve performance
• We do not permanently store your original images unless you use our storage features
• Source bucket credentials are encrypted and stored securely

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our service (payment processors, cloud hosting providers)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure data centers with physical security measures

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account data is retained while your account is active
• Transformed images are cached temporarily (typically 24-72 hours)
• Usage logs are retained for up to 90 days
• Billing records are retained as required by law

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@dripimage.io.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze usage patterns to improve our service

You can control cookies through your browser settings, though this may affect functionality.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@dripimage.io
• General inquiries: hello@dripimage.io